What are Managed Services? This is the practice of transferring day-to-day management of a set of Business and/or IT services to a service provider. The service provider takes full accountability of the functionality and performance of the service typically bound by an SLA (Service Level Agreement) Who should care about managed services? Risk and operations decision makers across Enterprises should closely observe the evolution and integration of managed services within the i

Organizations face the dilemma of retaining existing revenues, while at the same time finding ways to improve profitability.